Terms and Conditions

CUSTOM ORDERS

To confirm your intention to book your custom order a non-refundable deposit being 50% of the total fee is immediately due and payable to secure your booking.  Your booking is not confirmed until Elle-Rose Artist has received your deposit.

The balance of the outstanding fee must be made prior to hand over of your final work. Payment is confirmation of your acceptance of these terms and the design discussed. Further changes may incur a fee.

Design meeting - If requested Elle-Rose Artist Founder, Elle-Rose Dunn, will meet with you to confirm the details of your Art. Following on from this a design brief will be sent to you outlining our plans for your artwork. Once the design details have been confirmed by you via, no changes to the Art may be made. Further changes will incur a design fee. Due to the nature of how Elle-Rose Artist creates her work progress shots will not be provided. 

Our right to cancel your order - In the very, very rare case that Elle-Rose Artist and you have reached a point where we cannot work together, Elle-Rose Artist reserves the right to cancel your booking/order. In the case where cancellation is instigated by Elle-Rose Artist, we will deduct any monies owing for your work done to date and the remainder with be refunded back to you.

Payment - Online payments can be made securely on Xero using PayPal or credit card. You may also pay via direct bank deposit using the details provided on your quote or invoice.

Processing of orders - All orders will be processed on Western Australian business days, which are Monday to Friday, excluding public holidays.

Delivery - We use Australia Post and/or courier for all orders.

All costs associated with the delivery of your order, including insurance, will be payable by you.  Such delivery and insurance costs will be determined by the weight of the item ordered and will be calculated as requested, in Australian dollars. 

If you live locally to Elle-Rose Artist, you also have the option of picking up the items ordered personally, by appointment.

Elle-Rose Artist accepts no liability for items lost in transit.

It is your responsibility to make sure that you provide the correct delivery details.  Elle-Rose Artist accepts no liability for orders delivered to an incorrect address.  If your order is unable to be delivered and is returned to us, we will contact you to arrange re delivery at your cost.

Please note that for both local and international orders paid for using PayPal you do have a degree of buyer protection with regard to items lost in transit. For further information on this refer to the PayPal website.  Items paid for via PayPal will be shipped to the address supplied through your PayPal account, so please make sure you have the correct address registered with them.

Refunds and exchanges - Our items come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the items repaired or replaced if the items fail to be of acceptable quality and the failure does not amount to a major failure.

Subject always to Australian Consumer Law, we reserve the right to refuse a refund, exchange or order cancellation; it is assessed at our discretion.

Change of mind - We do not offer refunds, exchanges or allow cancellation of an order if you change your mind.

Artwork Design - We reserve the right for creative control of the artwork that we create for you. If possible a design consult is preferred to fully discuss the concept of your work however, it is not necessary and is at the discretion of Elle-Rose Artist and you. Regardless of if you have a design consult or not, your final payment or email agreement is confirmation of the design we discussed. 

We endeavor to always create work that resonates with our aesthetic, values and standards. In the very very unlikely instance that we create something for you that you do not love, we will work with you to resolve this, however, if a remake is required, this will be at your expense. 

Delivery - You will be notified when your Art is ready for delivery.

You may collect the Art from the Elle-Rose studio or it can be delivered to you at your cost, payable in advance.

PRIVATE PURCHASE OF ARTWORK

Cancellation - If your order is cancelled less than 24 hours after sale and:

you have already paid for your Art in full, you forfeit all fees paid; or

you have not yet paid all fees for your Art; the balance owing will become immediately due and payable.

Delivery - You may collect the Art from the Elle-Rose Artist studio or it can be delivered to you at your cost, payable in advance.

GENERAL TERMS

Warranties - All pieces of Art are handcrafted and may have flaws.  They are unique pieces. 

Disclaimers - By placing an order for Art, you acknowledge that you understand and accept the risks set out in above and agree to purchase the Art anyway.